Company Overview
The company, a part of one of India’s largest conglomerate groups, is a leading provider of business process solutions with 150+ global clients and 43 offices spread across 5 countries.
- The company provides transformational tech-based solutions to help their clients simplify complex business processes, elevate customer experience, and create value across their business.
- It has long-standing relationships with corporate partners in automation and customer experience management, offering a host of next-gen platforms, tools, solutions, and services, helping businesses power differentiation and growth.
- In FY22, EBITDA and PAT stood at USD 117 million and USD 61 million respectively with the BFSI segment bringing in the highest percentage of revenue. The debt-to-equity ratio was 0.3 and the interest coverage was 11.1x.
- Operating EBITDA and net profit margins were 16.2% and 9.1% respectively, with all of the above suggesting the company has maintained its profitability despite strong macro headwinds.
- Long-term debt is rated A+ by both CARE and CRISIL and short-term debt is rated A1+ by CARE and A1 by CRISIL.
Product or Technology Overview
The company operates in 3 major domains and provides several services. The following is a comprehensive list:
- BFSI- Customer Service, Compliance and Risk Management, Complaint Handling and Remediation, Lead Management, Sales Conversion and Onboarding, Analytics and Business Intelligence, Mortgage Operations, Digital Collections, Dispute Management, Factoring and Discounting, Default Management, Fraud Management
- Healthcare- Eligibility and Enrolment Services, Debt Collections, Digital Mailroom Operations, Claims Adjudication and Adjustments, Receivables Management, Intelligent Automated Eligibility and Enrolment, Intelligent Data Capture, Telehealth Tech Support
- CMT- Onboarding, Tier 1 and Tier 2 Customer Support, Self-Service / Contact Avoidance, Complaint Handling and Remediation, Inbound and Outbound Sales, Retention and Loyalty, Customer Insights and Analytics, Revenue Generation
What the Company is looking for?
Target Country:
Opportunity:
As part of its expansion strategy, the company is looking to wholly acquire an Indian BPO unit that provides services in the Healthcare and CMT segments, primarily catering to clients in the USA and the UK. Additionally, it is also open to looking at BPOs based in South Africa, the Philippines, Mexico, etc. with clients based in the above mentioned regions.
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